Yes, we ship worldwide to ensure your complete satisfaction! Bonus: Free shipping on orders over €80 (excluding Advent calendars).

First, it depends on your shipping address. Orders are processed and shipped within 24 to 48 business hours* (excluding custom items). After that, the carrier takes over. You should then allow an additional 24 to 48 hours on average.

International shipments, on the other hand, may take a few extra days (due to changes in carriers—Bpost, Deutsche Post, Correos, etc.—and customs clearance).

Given the unprecedented circumstances we are currently facing, these delivery times are purely approximate; unfortunately, delays do sometimes occur.

*Excluding holiday periods, the delivery time is displayed before the order is confirmed when selecting the delivery option.

We partner with La Poste in France. For international shipments, La Poste coordinates with its local counterparts (Bpost, Deutsche Post, Correos, etc.).

Of course! You can still do that as long as you haven't received a shipping confirmation email.

However, this depends on how quickly we receive your email before shipment, which cannot be guaranteed.

To submit a request, simply contact us through our dedicated page.

Sometimes a package may take a little longer than usual to arrive; this particular situation is beyond our control.

We recommend that you wait an additional 1 or 2 days first, and then contact the carrier (3631 for La Poste in France).

If, unfortunately, these steps do not resolve the issue, please contact us.

First, we recommend that youwait one more day (due to a delivery error) and then check with your neighbors or building manager (it often happens that they accept the package on your behalf, even though that wasn't your intention).

If this search does not yield any results, you can contact your nearest distribution center to request an investigation, or call 3631 directly.

While you’re conducting this research, you can also contact our team to explain the situation.

Finally, please note that when placing your order, you have two options:

Standard tracked mail without insurance, and registered mail with signature upon delivery and insurance.

Sometimes, due to an incorrect address or a missing name on the mailbox, your order may be returned to us.

In this specific case, we need to wait for the return to be processed and, once we receive it, discuss the reason for the undelivered item together.

Please send us an email as soon as you become aware of this event.

In accordance with our Terms and Conditions, for deliveries outside mainland France, administrative and/or customs fees may be charged by the carrier. These fees must be paid by the recipient upon receipt of the package.

You have 14 days from the date you receive your order (as evidenced by the La Poste tracking number) to return any items that do not meet your expectations.

To request a return, you can use the handwritten form provided in Appendix 1 of the Terms and Conditions, or submit your request via email using our contact form.

Please note: Because of their unique nature, personalized items cannot be returned or exchanged.

For obvious hygiene reasons, earrings cannot be returned or exchanged.

For more details, please refer to our exchange and refund policy ("Section 6") in our Terms and Conditions.

In the event of a return or an exchange request, the customer is responsible for return shipping costs; however, Instants Plaisirs covers the shipping costs for the replacement item.

At Instants Plaisirs we prefer to offer you a fair price that doesn’t include these fees in the purchase price. (And yes, why pay if you never return your items?)

You can check whether your package has been delivered to us using the tracking number (provided by the post office when you shipped it).

For organizational reasons, we are unable to notify you when your return shipment arrives at our facility.

Once we have received the item, we have 14 days to process the exchange or refund.

Generally speaking, your returns are processed within 7 to 10 days, though this timeframe is not binding.

We restock our raw materials several times a week; however, there may be cases where a new product is not restocked.

The product page includes an out-of-stock alert. Feel free to enter your email address, and we'll send you a message as soon as it's back in stock!

For more information on this topic, please feel free to send us an email using our form—we’ll be happy to respond!

Of course! We actually love creating these unique custom designs ♡

To do so, please feel free to browse our "Engravable Jewelry" collection and let us know your specific requests in the fields provided.

We can also create custom designs. To find out if your requests can be fulfilled by our workshop, please send us an email with all the details.

Would you like to know your ideal ring size? We invite you to check out our size guide to help you make your choice. And if you’d like to give a ring as a gift but don’t know the recipient’s size, keep in mind that adjustable rings are available on the website so you can adjust the size as desired.

We offer a wide variety of adjustable bracelets as well as fixed-size bracelets. To help you find the perfect bracelet size, several measuring methods are available in our size guide. These will help you calculate your wrist size.

The website offers a wide selection of necklaces is available in various chain lengths. To help you choose, a size guide for necklaces is available. This guide helps you calculate the ideal chain length, whether you're looking for a choker or a long necklace.

As part of our efforts to reduce and optimize packaging for environmental reasons ♻️, the jewelry you order maybe packaged together in freepouches or cases.

If your order, or an item in it, is a gift, please let us know by filling out the designated field in Cart.

We offer a wide selection of jewelry featuring natural and semi-precious stones. We provide a stone guide to help you make your selection and learn more about the benefits and properties of each stone.

Don't panic! Sometimes order confirmation or shipping emails are mistakenly flagged as spam or junk mail by certain email providers. In that case, please check your spam folder to see if the email is there.

Sometimes the email address provided contains a typo. In that case, you can send us an email asking us to correct it and providing us with the correct email address.

Like many online stores, and to ensure fairness for all our customers, an item added to a Cart is not reserved and may become unavailable if another customer places their order first.

Whether you choose to pay by credit card or PayPal when placing your order, the payment will be charged when the order is confirmed, not when it is shipped.

Promo codes are not applied automatically.

At Instants Plaisirs are committed to offering you products at the most competitive prices.

However, there may be times when, for a specific reason (a gift, compensation, etc.), you receive a promotional code.

Promotional periods may also occur (Black Friday, Christmas, etc.). In such cases, if a promo code is active, it will be displayed on the homepage.

It's very simple: just add your items to your Cart proceed to checkout.

On the right side of the checkout page, you'll see"Do you have a promo code?"

Just click the plus sign, enter the code, and click "Apply. "

Your promo code will be automatically applied and will be reflected in your order total.

Note: Only one code may be used per order. Codes cannot be applied to past purchases or to the purchase of a gift card. Additional exclusions may apply.

Gift cards are available in our online store!

You can choose any amount between €20 and €200. The gift cards are valid for 12 months throughout the site and can be used in multiple transactions.

Would you like to treat someone to a gift?

Let us know in the "Add a message" box, and we'll include your note with your order!

Would you like to send a gift to a loved one?

Enter their address as the shipping address and your address as the billing address.

Please let us know that this is a gift and that you do not want an invoice included in the package.

On page 2 of the checkout process, enter your gift card code in the "Do you have a gift card?"field, then click the "Apply" button.

If you have any questions, please feel free to contact us via our email form.

Some email providers (such as Orange, Free, SFR, and Hotmail) tend to have difficulty distinguishing between actual spam and legitimate messages. We therefore recommend that you check your spam or junk folder to find the automated email sent upon purchase confirmation.

Outside of the holiday period, we are still available if you have any questions about this.

We host pop-up sales from our studio in Rennes, Brittany. We’re open to hosting pop-up sales in other cities across France in the near future so we can meet you and share a special moment with you ♡

Pop-up Sale Instants Plaisirs X La Fée Stylée : March 6 & 7, 2020 in Rennes [Ended]

By default, you do not need to create a customer account when placing an order. If you would like to do so, simply sign up.

To log in to your customer account from a computer:

Click "Account," then enter your email address and password, and then click "Log In,"

From a smartphone:

Click the mobile menu in the top-left corner >> Log In >> Enter your email address and password, then click "Log In"

If you haven't created an account yet, that's okay—just sign up and you'll receive a confirmation email.

If you've already created an account but are unable to log in, simply send us a request via our email form, and we'll send you a password reset link.

You can change your password and/or personal information (last name, first name, billing address, and/or shipping address) at any time from your customer account (if you have already registered).

Log in to My Account

Your personal data (cookies, detailed order information, etc.) is used for statistical and marketing purposes. 

In accordance with the GDPR and the French Data Protection Act of January 6, 1978, you have the right to access, correct, and delete your personal data online on this website. To exercise this right, please send anemailspecifying your request.

To delete your account, simply send us an email specifying your request.

Don't worry! Just go to the"Contact Us" page and send us your question. We'll get back to you within 48 business hours.

We respond to your emails within 48 business hours (excluding weekends)

Sometimes emails may be marked as spam or junk mail (especially those sent from Microsoft email addresses such as outlook.com, hotmail.fr / .com, or @live.fr / .com). Please check the spam folder in your email account.

Yes, your payment is secure thanks to 3D Secure PSD2, in accordance with European regulations.

When you pay by card, you will receive a message on your smartphone with a unique code to secure your purchase.

We use Payplug® and PayPal® as payment gateways.

You can pay for your order using:

Credit cards: Visa / MasterCard / CB / Bancontact

Online payment gateway: PayPal

Other: Gift card purchased on our website

You can subscribe to our exclusive updates at the bottom of our homepage.

If you prefer, you can also submit your request using our email form.

You can unsubscribe by clicking the link provided at the bottom of the last email you received, or by submitting a request through our email form.