Yes, we ship worldwide to ensure your complete satisfaction!Bonus:Freeshipping on orders over €50(excluding gift boxes and Advent calendars).

First, it depends on your shipping address. Orders are processed and shipped within 24 to 48 business hours*(excluding custom items). After that, the carrier takes over. You should then allow an additional 24 to 48 hours on average.

International shipments, on the other hand, may take a few extra days (due to a change in carrier—Bpost, Deutsche Post, Correos, etc.—and customs clearance).

*Except during holiday periods, the delivery time shown is displayed before the order is confirmed when selecting the delivery option.

We partnerwith La Poste in France and Mondial Relay. For international shipments, La Poste coordinates with its local counterparts (Bpost, Deutsche Post, Correos, etc.).

Of course! You can still do that as long as you haven't received a shipping confirmation email.

However, this depends on how quickly we see your email beforeshipment,which cannot be guaranteed.

To submit a request, simply contact us through ourdedicated page.

Sometimes a package may take a little longer than usual to arrive; this particular situation is beyond our control.

We recommend that you wait an additional 1 or 2 days first, and then contact the carrier (3631 for La Postein France).

If, unfortunately, these steps do not lead to a solution, pleasecontact us.

First, we recommendthat youwait one more day(due to a delivery error)and thencheck with your neighbors or the building superintendent(it often happens that they accept the package on your behalf, even though that wasn't your choice).

If this search does not yield any results, you can contact the nearest distribution center to request an investigation, or call3631 directly.

While you're conducting this research, you cancontactour team to explain the situation.

Finally, please note that when placing your order, you have two options:

Delivery via tracked mailwithout insurance, anddelivery via certified mailwith signature upon deliveryand insurance.

Sometimes, due to an incorrect address or an error in entering the address when placing your order,or because the name is missing from the mailbox, your order may be returned to us.

In this specific case,we need to wait for the return to be processedand, once we receive it, discuss the reason for the non-delivery together.

We invite you to send us anemailas soon as you become aware of this event.

In accordance with ourTerms and Conditions, for deliveries outside of Metropolitan France,administrative and/or customs fees may be chargedby the carrier. These fees are to be paid by the recipient upon receipt of the package.

You have14 days from the date you receiveyour order (as evidenced by La Poste's tracking information) to return any items that do not suit you.

To request a return, you can use the handwritten form provided in Appendix 1 of the Terms and Conditions, or you can submit your request via email using ourcontact form.

Please note:Because of their unique nature, personalized itemscannot be returned or exchanged.

For obvious hygiene reasons, earrings cannot be returned or exchanged.

For more details, please see our exchange and refund policy, “Article 6,” in our Terms and Conditions.

In the event of a return or a request for an exchange , the customer is responsible for return shipping costs; however, Instants Plaisirs covers the shipping costs for the replacement item following an exchange.

At Instants Plaisirs , we prefer to offer you a fair price that doesn’t include these fees in the purchase price.(After all, why pay if you never return your items?)

You can check to see if your package has been delivered to us using the tracking number(provided by the post office when you shipped it).

For organizational reasons, we are unable to notify you when your return shipment arrives at our facility.

Once we receive the item,we have 14 days to process the exchange or refund. 

Generally speaking, your returns are processed within 7 to 10 days, although this timeframe is not binding.

We restock our raw materials several times a week; however, a new product may not be restocked.

In the product listing, you'll find an out-of-stock alert. Feel free to enter your email address—we'll send you a message as soon as it's back in stock!

For more information on this topic, please feel free to send us an email using our form—we’ll be happy to respond!

Of course! We actually love creating these unique custom designs ♡ 

To do so, feel free to browse our "Engravable Jewelry" collection and let us know your specific requests in the fields provided for that purpose.

We can also create custom designs. To find out if our workshop can fulfill your requests, please send us anemailwith all the details.

Would you like to know your ideal ring size? We invite you to check out our size guide to help you make your choice. And if you’d like to give a ring as a gift but don’t know the recipient’s size, keep in mind that we offer adjustable rings are available on our website so you can adjust the size as desired.

We offer a wide variety of adjustable bracelets as well as fixed-size bracelets. To help you find the perfect bracelet size, several measuring methods are available in our size guide. These will help you determine your wrist size.

On the website, you'll find a wide selection of necklaces in various chain lengths. To help you choose, a size guide for necklaces is available. It helps you calculate the ideal chain length, whether you’re looking for a choker or a long necklace.

As part of our effortsto reduce and optimize packaging for environmental reasons ♻️, the jewelry you order maybe packaged together infreepouches or cases. 

If your order—or an item in it—is a gift,please let us know by checkingthe box in Cart designated for this purpose.

We offer a wide selectionof jewelry featuring naturaland semi-preciousstones. We provide aguide to gemstonesto help you make your selection and learn more about the benefits and properties of each one.

Don't panic!Sometimes order confirmation or shipping notification emails are mistakenly flagged as spamor junk mailby certain email providers. In that case,you can check to see if the email is in that folder.

Sometimes the email address provided contains a typo. In that case, you can send us anemailasking us to correct it, specifying the correct email address.

Like many online stores, and to ensure fairness for all our customers, an item added to a Cart is not reservedand may become unavailable if another customer places their order first.

When placing an order, whether you choose to pay by credit card or PayPal,the charge is processed when the order is confirmed, not when it is shipped.

Promo codes are not applied automatically.

At Instants Plaisirs are committed to offering you products at the fairest prices.

However, there may be times when, for a specific reason (credit, compensation, etc.), you receive a promotional code.

Promotional periods may also take place (Black Friday, Christmas, etc.). In such cases, if a promo code is active, it will be displayed on the home page. 

It's very simple—just add your items to your Cart proceed to checkout.

On the right side of the checkout page, it will say, "Do you have a promo code?"

Simply click the plus sign, enter the code, and tap"Apply."

Your promo code will be automatically applied and will be reflected in your order total.

Note:Only one code may be used per order. Codes cannot be applied to past purchases or to the purchase of a gift card. Additional exclusions may apply.

Gift cardsare available in our online store!

You can choose any amount between €20 and €200. The gift cards are valid for 12 months site-wide and can be used in multiple transactions.

Would you like to make someone happy by giving them gifts?

Let us know in the"Add a message" box, and we'll include your little note with your order!

Would you like to send a gift to a loved one?

Enter their address as the shipping address and your address as the billing address.

Please let us know that this is a gift and that you do not want an invoice included in the package. 

On page 2 of the checkout process, enter your gift card code in the"Do you have a gift card?"field, then click the"Apply" button.

If you have any questions, please feel free to contact us via ouremail form.

Some email providers tend to misclassify genuine spam as legitimate messages (Orange, Free, SFR, Hotmail).We therefore encourage you to check your spam or junk folder tofind the automated email sent upon purchase confirmation. 

Outside of vacation periods, we are still available if you have any questions about this.

We host pop-up sales from our workshop in Rennes, Brittany. We’re open to hosting pop-up sales in other cities across France in the near future so we can meet you and share a special moment with you ♡

Pop-Up Sale Instants Plaisirs X La Fée Stylée : March 6 & 7, 2020, in Rennes[Ended]

By default, you do not need to create a customer account when placing an order. If you would like to do so, simply request a login code, which you will receive by email.

To log in to your customer account from a computer:

Click "Account," then enter your email address, and you'll receive a temporary code in your inbox.

From a smartphone:

Click the mobile menu in the top-left corner >>Sign In>> Enter your email address, and you'll receive a temporary code in your inbox.

If you haven't created an account yet, that's okay—justsign up, and you'll receive a confirmation email.

If you've already created an account but are unable to log in, simply send us a request using ouremail form, and we'll send you a password reset link.

You can update your personal information (last name, first name, billing address, and/or shipping address) at any time through your customer account (if you have already registered).

Log in to My Account

Your personal data (cookies, detailed order information, etc.) is used for statistical and marketing purposes. 

In accordance with the GDPR and the French Data Protection Act of January 6, 1978, you have the right to access, correct, and delete your personal data online on this website. To exercise this right, please send anemailspecifying your request.

To delete your account, simplysendusan emailspecifying this request.

Don't panic! You can go to the"Contact Us"page and send us your question. We'll respond within 48 (business) hours.

We respond to your emails within 48 business hours (excluding weekends)

Sometimes, certain emails may be marked as spam or junk mail(often those with Microsoft email addresses such as outlook.com, hotmail.fr / .com, or @live.fr / .com). Please check that folder in your email account.

Yes, your payment is secure thanks to3D Secure PSD2, in accordance with European regulations.

When you pay by card, you'll receive a message on your smartphone with a unique code to secure your purchase.

We usePayplug®andPayPal®as payment gateways.

You can pay for your order using:

Credit cards: Visa/ MasterCard / CB / Bancontact

Online Payment Gateway:PayPal

Other: Gift cardpurchased on our website

You can subscribe to our exclusive updates at the bottom of our homepage.

If you'd like, you can also submit a request using ouremail form.

You can unsubscribe by clicking the link provided at the bottom of the most recent email you received, or by submitting a request through ouremail form.