Track My Delivery

Once your order has been shipped, enter the tracking number you received by email here to track the delivery status.

This number is included in your shipping confirmation email.

It's included in the shipping confirmation email sent after your package has been prepared (be sure to check your spam folder). If you're logged into your customer account, you can also find it in your order history.

Still can't find it? Log in to your account or contact us with your order number.

Frequently Asked Questions About Shipping

My order tracking isn't updating anymore—is this normal?

Yes, that can happen. Tracking information isn't always updated at every stage of the shipment and may sometimes remain unchanged for several days before updating again.

If there is no update on your shipment for 5 business days, please feel free to contact us and provide your order number. We will then be able to follow up with the carrier.

Can I change my shipping address after placing an order?

Yes, as long as your order hasn't been shipped yet, we can try to change your shipping address.

Please contact us as soon as possible and provide your order number and your complete new address.

Since our orders are processed fairly quickly by the workshop, we will of course do our best, but unfortunately we cannot guarantee that your request will be reviewed before shipment.

How long will my package be available at the pickup location?

With Mondial Relay, your package is generally held for 5 calendar days at the selected pickup location.

The exact pickup deadline is indicated in the email or text message sent by Mondial Relay when your package is ready for pickup.

We recommend that you don't wait until the last few days: once the deadline has passed, the package will automatically be returned to our workshop.

Is the delivery date listed when I placed my order guaranteed?

The date shown is an estimated delivery date based on the carrier's typical delivery times.

However, it may change in the event of high volume, holidays, weather conditions, or any other unforeseen circumstances encountered during transit.

For our part, we always do our very best to prepare and ship your order within the timeframes specified by our workshop ♡

My package is marked as "delivered," but I haven't received it. What should I do?

First, we recommend that you check your mailbox, any drop-off areas near your home, and ask your neighbors or your building manager. Sometimes a package is left nearby or received by someone else.

If you still can't find your order, don't wait several days to contact us— the sooner the search is conducted after the reported delivery date, the more information the carrier will have to conduct its investigation.

Please contact us with your order number, and we will assist you with the search process.