Retours et remboursements

Article 6 des CGV du site Instants Plaisirs - Rétractation :

In accordance with the provisions of Article L.221-18 of the Consumer Code, you have fourteen days (14 days) to exercise your right of withdrawal without having to provide a reason for your decision or incur any costs other than the return shipping costs.

The period mentioned above begins on the day the consumer or a third party designated by the consumer (other than the carrier) receives the goods.

In addition to the feature for exercising the right of withdrawal, Instants Plaisirs also provides a form for managing returns, exchanges, and refunds, which is available at the following address:

https://instants-plaisirs.com/pages/retours-echanges-remboursements

This form can be used, among other things, to request an exchange, a refund, or a voluntary return; to report an issue with an order; or to provide additional information regarding an after-sales request.

When the situation warrants it, Instants Plaisirs may ask the customer to use this form to facilitate the logistical and administrative processing of their request.

However, the use of this supplementary form does not affect the exercise of the legal right of withdrawal, which can be exercised directly through the dedicated feature available at:

https://instants-plaisirs.com/pages/droit-de-retractation

This feature allows you to submit a request for cancellation electronically and receive an automatic acknowledgment of receipt in a durable medium.

Although we take great care in preparing your orders, there may be instances where the order does not match what you ordered (for example, an item different from the one ordered). In such cases, you must notify Instants Plaisirs by email as soon as possible and no later than 14 days after receipt so that we can work together to find a solution.

Returns must be made in their original condition and include all components (packaging, accessories, etc.). You are responsible for the condition of the item during the return process. Any damage sustained by the product during the return process may result in the denial of your right of withdrawal.

Requests for customized products or products made to customer specifications

The cancellation feature and, where applicable, the cancellation or return requests accessible through the customer account allow the customer to submit a request to Instants Plaisirs. Submitting such a request does not constitute automatic acceptance of the request.

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal may not be exercised, in particular, for goods made to the consumer’s specifications or that are clearly personalized. This includes, in particular, engraved jewelry, jewelry personalized at the customer’s request, and special orders made according to specific instructions or specifications.

Consequently, when a request for withdrawal, cancellation, or return concerns a product subject to one of these exceptions, Instants Plaisirs reserves the right to refuse such a request after reviewing the case and to notify the customer by any durable medium.

When a customized product or one made to the customer’s specifications has already entered the manufacturing, assembly, engraving, customization, or specific preparation phase for the customer, this circumstance constitutes additional evidence of the product’s non-standard nature, although the exclusion of the right of withdrawal does not depend solely on the stage of production.

Special Case: If you wish to return an item from an order that included a free piece of jewelry offered for purchases above a certain amount, you must return the free item if the order total after the return is less than the amount required for the offer.

Special case: If you wish to return an order that includes a free gift card offered with any purchase during a promotional period, the gift card will be deactivated and rendered unusable if the entire order is returned.

Return Procedure: You may return (at your own expense and with tracking) your items, well-protected in their original packaging, using the withdrawal form provided in Appendix 1 of this document. This form must be included in the package you use to return the product(s).

To ensure the quickest possible processing of this request, please send it to us via email using the contact form available on this page: https://instants-plaisirs.com/pages/contact

If you exercise your right of withdrawal, Instants Plaisirs will refund the amounts paid within 14 days of receiving your order, using the same payment method you used when placing the order.

Practical Return Procedures: For logistical reasons, returns for orders delivered to a pickup location can only be processed via shipment to the customer’s home address. In this case, the customer must include a note with the package stating their full home address so that the items can be returned if necessary.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL:

All Products are eligible for return, except those excluded by law under Article L221-28 of the Consumer Code, such as products that have been customized at your request.

The following items cannot be returned or exchanged:

• - Earrings (or single earrings) cannot be returned or exchanged for hygiene reasons.
• - Highly personalized jewelry.
• - Special orders (produced at the customer's request based on written specifications).

Any request for a return or exchange will be processed within 14 days of receipt of the package at the address specified in Appendix 1 hereto.

Article 7 des CGV du site Instants Plaisirs - Disponibilité :

Our products are available as long as they are listed on the website Instants Plaisirs and while supplies last.

If a product is unavailable after you place your order, we will notify you by email within a reasonable time. We will offer you the option of either a replacement with a similar product or a refund for that order.

Vous trouverez notre politique de retour dans son intégralité dans nos conditions générales de vente.

Pour toute question, ou toute autre requête, merci d'en faire la demande par e-mail à boutique @ instants-plaisirs.com