Your questions answered | COVID-19 sanitary containment

October / November 2020

Thank you for your support! Thanks to all of you for always being there to support French companies, and for being proud to do so.

Our greatest wish is to continue to be close to all of you.

That's why we wish you all much courage in this unprecedented period, and hope you'll take good care of yourselves and your loved ones.

Giving you a lift at this time of year & allowing you to spoil your loved ones even from a distance is our source of motivation ♡

Thank you for your support, your words...

The team Instants Plaisirs

Our answers to your questions: 

Your beautiful orders

As long as legislation allows and we can continue to take all the necessary precautions for our team, we will continue to prepare and ship your beautiful orders from our workshop in Brittany.

Deliveries in France and abroad

Our partner La Poste remains active and ensures the delivery of letters and parcels, therefore, unless otherwise indicated, we can continue to ship within the usual times only it is possible that delays in delivery come linked to a possible reduction in staff at sorting and distribution centers. We therefore ask for your patience and understanding ♡

La Poste's partner companies abroad (Bpost, Deusche Post, Correos) are also continuing to ensure delivery. Here too, delays may occur depending on the country and the measures in force there.

Processing returns

Unless otherwise indicated, we will continue to be able to receive your returns. Returns will be processed as usual within 14 days of receipt at our premises.

E-mail management

Here again, we will continue to process your e-mails (general questions, questions about jewelry customization, engraving) within 24 to 48 working hours (excluding weekends).

Another question?

Don't hesitate to contact us by e-mail :)

"I've learned that you can almost always look on the bright side of things, as long as you make the decision to do so."

Lucy Maud Montgomery