Our answers to your questions | COVID-19 lockdown

October/November 2020

Thank you! Thank you all for always being there to support French companies and for being proud of them.

Our greatest wish is to continue to maintain this close relationship with all of you.

That is why we wish you all the best during this unprecedented period, and hope that you will take care of yourselves and your loved ones.

Warming your heart during this time and allowing you to spoil your loved ones even from afar is our source of motivation ♡

Thank you for your support, your words...

The Instants Plaisirs team

Our answers to your questions: 

Your lovely orders

As long as the law allows us to do so and we can continue to take all the necessary precautions for our team, we will continue to prepare and ship your lovely orders from our workshop in Brittany.

Deliveries in France and abroad

Our partner La Poste remains active and continues to deliver letters and parcels. Therefore, unless otherwise indicated, we can continue to ship within the usual timeframes, but there may be delays in delivery due to a possible reduction in staff at sorting and distribution centers. We appreciate your patience and understanding ♡

La Poste's partner companies abroad (Bpost, Deutsche Post, Correos) are also continuing to provide delivery services, although delays may occur depending on the country and the measures in place there.

Returns processing

Unless otherwise specified, we will continue to accept your returns. Processing will take place as usual within 14 days of receipt at our premises.

Email management

Once again, in line with our usual practice, we will continue to respond to your emails (general questions, questions about jewelry customization, engraving) within 24 to 48 business hours (excluding weekends).

Any other questions?

Don't hesitate to contact us by email : )

"I have learned that you can almost always see the bright side of things, provided you make the decision to do so."

Lucy Maud Montgomery